Any improvements made to the network to improve the audio experience will also directly translate to improvements in video and desktop sharing. This article focuses on using the Call Quality Dashboard (CQD) Online as the primary tool to report and investigate each area, with a special emphasis on audio to maximize adoption and impact. Through proper planning and design before deploying Teams or Skype for Business Online, you can reduce the amount of effort that will be required to maintain high-quality experiences.
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Inconsistent or outdated client versions and drivers.Incomplete firewall or proxy configuration.Most user problems can be grouped into the following categories: Learn which client types and versions are being used and their impact on call quality and reliabilityīy continually assessing and remediating the areas described in this article, you can reduce their potential to negatively affect your users. Learn which microphones and speakers are most commonly used and their impact on call qualityĪre the supporting audio, video, USB, and WiFi drivers being regularly patched? Where are the poor experiences occurring?Ĭorrelate the poor experience with call quality, reliability, and devices Use Rate My Call data to learn about users' actual experience Learn where the majority of call setup and drop failures occur Gain insights into the percentages of call setup and drop failures Identify and remediate any network or firewall problems Categoryīreak down the metrics by internal calls (within your organization, such as VPN, WiFi, wired) or external callsīreak down the metrics by building or network You should also establish targets for quality metrics and a plan for troubleshooting and isolating problems when they happen. This plan should include the key areas listed below. Doing so will ensure that Teams is always running optimally.
Once you've rolled out meetings and voice in Teams, you'll need a plan for ongoing monitoring and maintenance. This article assumes that you've already set up CQD.
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Key to this guidance are the two curated CQD templates - we recommend that you download them before you go through the guidance in this article. Our guidance emphasizes audio-quality scenarios because any network improvements you make to improve the audio experience will translate to improvements in video and sharing. This article will help you - the Teams admin or support and helpdesk engineer - to develop a process for monitoring and maintaining call and meeting quality for your organization by using Microsoft Teams Call Quality Dashboard (CQD).
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